How to apply
Email [email protected] from the email address associated with your SceneSwap purchase. Use the subject line “Refund request” so we can route your message quickly.
Please include
- Your SceneSwap account email address
- The plan or product purchased
- Purchase date and transaction reference
- The amount charged and currency
- A short explanation of the refund request
- Any relevant error message or service-impact details
What happens next
We review requests under the Refund Policy and may ask for additional information to verify the transaction. If approved, the refund is sent to the original payment method. Your payment provider or bank controls when the credit appears after approval.
Payment safety
Never send your password, complete payment-card number, card security code, or bank login by email. For eligibility details, read the Refund Policy.